Privacy Policy

Last Updated: 17 October 2026

Salad Crunch (“we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use and protect information when you visit our website, contact us, or place an order with Salad Crunch.

1. Information We Collect

We may collect the following information depending on how you interact with Salad Crunch.

Information you provide

When you contact us or place an order, you may share:

• Name
• Phone number
• Delivery address
• Email address, if provided
• Order details and preferences
• Messages, feedback, or enquiries you send us through WhatsApp or other communication channels

Information collected automatically

When you visit our website, we may collect certain technical information, including:

• IP address
• Browser and device information
• Pages visited
• Date and time of visits
• Website interaction and usage information

We may collect this information through cookies, analytics tools, advertising technologies, or similar tracking technologies implemented on our website.

2. How We Use Your Information

We may use your personal information to:

• Receive, process, and confirm orders.
• Coordinate deliveries and order collection.
• Communicate with you about your orders and enquiries.
• Respond to feedback, complaints, and customer support requests.
• Confirm delivery availability and applicable charges.
• Improve our website, menu, services, and customer experience.
• Understand website traffic and visitor behaviour.
• Send promotional offers, updates, and marketing communications through WhatsApp, email, or other appropriate channels, subject to applicable consent and communication requirements.
• Maintain business and transaction records.
• Prevent fraud, misuse, and security issues.
• Comply with applicable legal and regulatory requirements.

3. WhatsApp Communication

• Salad Crunch uses WhatsApp as its primary channel for receiving and managing customer orders.
• When you click an ordering button on our website, you will be directed to WhatsApp to communicate with us and confirm your order.
• Information you share through WhatsApp may include your name, phone number, delivery address, order details, and messages.
• WhatsApp is operated by a third party and is subject to its own privacy policy and terms of service. We encourage you to review its policies to understand how your information is handled by the platform.

4. Cookies & Analytics

• Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour, and measure website performance.
• We may use analytics and advertising tools to understand how visitors interact with our website and evaluate our marketing activities.
• These tools may collect technical information, browsing activity, and interactions with website content.
• You may be able to manage or disable cookies through your browser settings. Disabling certain cookies may affect some website features.
• Where required by applicable law, we will provide appropriate notices and obtain consent before using cookies or tracking technologies that require consent.

5. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share relevant information when reasonably necessary to operate our business, including with:

• Delivery partners: To coordinate and complete your order delivery.
• Communication platforms: To receive and manage customer enquiries and orders through WhatsApp.
• Website and technology providers: To maintain and operate our website.
• Analytics and advertising providers: To understand website performance and measure marketing activities.
• Professional advisers: Where necessary for business, accounting, or legal purposes.
• Government and legal authorities: Where disclosure is required by applicable law.

• We aim to limit the information shared to what is reasonably necessary for the relevant purpose.
• Third-party services may process information according to their own privacy policies and applicable terms.

6. Data Security

• We take reasonable steps to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
• However, no method of electronic transmission or data storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

• We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including processing orders, maintaining business records, addressing customer concerns, and meeting legal obligations.
• Retention periods may vary depending on the type of information and the reason it was collected.
• Where information is no longer required, we will take appropriate steps to delete it or otherwise handle it in accordance with applicable law.

8. Your Privacy Rights

Depending on applicable law, you may have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of information where legally applicable
• Withdraw consent where processing is based on consent
• Opt out of promotional communications

To make a privacy-related request, contact us using the details below. We will review and respond to requests in accordance with applicable legal requirements.

9. Children's Privacy

• Our website and services are intended for general customers and are not specifically designed for children.
• We handle children's personal information in accordance with applicable laws, including any requirements relating to parental consent or other safeguards.
• If you believe a child has provided personal information inappropriately, please contact us so that we can review the matter.

10. Third-Party Websites & Services

• Our website may contain links to or integrations with third-party services, including WhatsApp, Instagram, and other external platforms.
• These services operate independently of Salad Crunch and may have their own privacy policies, security practices, and terms of use.
• We encourage you to review the relevant policies before sharing personal information through third-party platforms.

11. Changes to This Privacy Policy

• We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices or applicable laws.
• Any updated version will be published on this page with a revised “Last Updated” date.

12. Contact Us

If you have questions about this Privacy Policy or how your information is handled, you can contact us:

Also read our Terms & Conditions.